FAQ
Fusiononic – FAQ
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. You can pay securely using debit/credit cards, UPI, net banking, or digital wallets.
Q: What payment methods do you accept?
A: We accept all major debit/credit cards, UPI, net banking, and digital wallets like Paytm, PhonePe, and Google Pay.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 12 hours of placing them. Contact our support team immediately for assistance.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders above ₹499.
Q: How long does delivery take?
A: Orders are usually delivered within 7-10 business days, depending on your location.
Q: Do you provide tracking for my order?
A: Yes! Once your order is shipped, you will receive a tracking link via email/SMS to monitor your package’s journey.
Q: Do you ship internationally?
A: Currently, we only ship within India, but we are working on expanding to international markets soon!
3. Returns & Refunds
Q: What is your return policy?
A: You can return products within 7 days of delivery if they are damaged, defective, or not as described. The item must be unused and in its original packaging.
Q: How do I request a return or replacement?
A: Contact our support team at support@fusiononic.com, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.
4. Product & Warranty
Q: Are your products original and high-quality?
A: Yes! We source only premium-quality tech products from verified suppliers to ensure the best experience for our customers.
Q: Do your products come with a warranty?
A: Warranty details vary by product. Please check the product description or contact our support team for specific warranty information.
5. Customer Support
Q: How can I contact Fusiononic’s support team?
A: You can reach us via:
📧 Email: support@fusiononic.com
📞 Phone: +91-89007 57900
💬 Live Chat: Available on our website (9 AM – 6 PM IST)
Need more help? Contact us anytime, and we’ll be happy to assist! 😊